1. Introduction
ResolveForge ("we", "us", "our") is a UK-based online platform that assists users in generating complaint letters, follow-ups, DSARs, escalation documents and case bundles using automation and artificial intelligence.
We are committed to protecting your personal data and handling it responsibly in accordance with UK GDPR, the Data Protection Act 2018 and applicable privacy laws.
By using ResolveForge, you agree to the terms of this Privacy Policy.
2. Data We Collect
We collect the following data categories:
2.1 Data you provide directly
- Email address and account details
- Complaint text, case information and uploaded documents
- Names of complainants or recipients
- Notes or comments added to your case
- Payment information (handled securely by Stripe – we do not store card details)
2.2 Automatically collected data
- IP address
- Device/browser details
- Usage logs (e.g., feature usage, errors, timestamps)
2.3 Sensitive data
You may upload documents containing personal or sensitive information (e.g., housing reports, medical comments, financial letters). We process this data only to generate content and produce your case bundle.
3. How We Use Your Data
We use your data to:
- Create and manage your ResolveForge account
- Generate complaint letters, DSARs, follow-ups and case bundles
- Provide AI-assisted drafting using OpenAI
- Store documents and case history
- Improve platform performance and detect misuse
- Process payments via Stripe
- Comply with legal obligations
4. Legal Basis for Processing
We rely on the following legal bases:
- Contractual necessity – to deliver the service you requested
- Legitimate interest – to improve security and platform performance
- Consent – where you upload sensitive information
- Legal obligation – in rare cases where disclosure is required by law
5. How We Share Your Data
We do not sell your data. We share it only with essential service providers:
5.1 OpenAI (AI Letter Generation)
Your text is temporarily transmitted to OpenAI's API to generate content. OpenAI does not use your data to train models.
5.2 Supabase (Hosting, Database & File Storage)
Your case data, letters and uploads are securely stored in Supabase with Row Level Security enabled.
5.3 Stripe (Payments)
We never store card numbers. Stripe handles all payment information.
5.4 Legal disclosures
Only if required by law or court order.
6. International Transfers
Data may be processed outside the UK (e.g., by OpenAI or Supabase). We ensure appropriate safeguards such as Standard Contractual Clauses (SCCs).
7. Data Retention
We keep your data only for as long as necessary to provide the service.
You may delete your account at any time, which removes:
- Complaint text
- Letters
- Evidence uploads
- Timeline history
We retain anonymised analytics.
8. Your Rights (UK GDPR)
You have the right to:
- Access your data
- Rectify incorrect data
- Request deletion
- Restrict processing
- Object to processing
- Request a copy of your data (portability)
- Withdraw consent at any time
You can exercise these rights via our support email.
9. Cookies
See our Cookie Policy for full details.
10. Contact
ResolveForge
Email: support@resolveforge.co.uk
Company No: 16893190